Customer Claims

Perdue (identified herein as “Company” or with “we” or “our”) has issued this updated Claims Policy to outline our procedures for handling customer claims. These updates are designed to streamline the claims process and ensure timely, accurate resolution of customer concerns related to shipment, product quality, and order accuracy.

Scope of Policy

This policy applies to all customers submitting claims related to product damage, transportation issues, shipment shortages, or incorrect product.

Claim Submission Requirements

To process your claim, please be prepared to provide the following information:

• Customer Purchase Order Number (PO#)
• Perdue Authorization Number
• High-resolution photos of damage occurred/product quality
• Date of Occurrence (date of product received/date of notice of defects)
• Bill of Lading
• Amount of Product lost (if applicable)
• Cost of Additional Manpower (if applicable)
• Cost of Requested Claim
• Specify if it was FOB or Delivered

Claim Submission Timeline

Product Quality: The customer has until the best buy date of the product sold to file any product quality claim to their Sales Representative (max of 24 months).

Structural Damage: Includes but not limited to – transportation issues, shipment shortages, tote/bag/pallet damage, incorrect product. The customer has 3 business days from the date of receiving the material to file any structural damage claim to their Sales Representative.

Claims submitted outside of the reporting window may not be eligible for review.

Claim Review Process

Once submitted, claims follow this review process:

• Claim submission is received.
• Documentation will be reviewed and investigated by the claims department. For product quality claims, this typically takes 30-45 business days to complete; for structural damage claims, this typically takes 14-16 business days to complete.
• Determination of claim outcome.
• Customer to be notified of resolution.

Possible Claim Resolutions

Approved claims may result in one of the following resolutions:

• Replacement Product
• Credit Issued to Customer Account

If for any reason your claim is denied, a claim denial will be provided with an explanation.

Claims Submission & Contact Information

All claims must be submitted through your Sales Representative.